Nudge, Nudge: Behavioural Problems?

Who remembers the Nudge Unit? It was all the rage and Cameron’s favourite “think tank” in the early days of the 2010-15 coalition government. Originally part of the Cabinet Office, it was privatized in 2014 and now goes under the name The Behavioural Insights Team. Its aim is still broadly the same: to use psychology and behavioural economics to inform policy making.

Citizens Advice logoI was interested to note that Citizens Advice has commissioned this Team to produce a report, published last week, called Applying Behavioural Insights to Regulated Markets. I was keen to read their analysis and recommendations. It covers much the same ground as my blog post Cat and Mouse published last September. The new report is wider in scope than my post, covering energy (gas and electricity), telecoms, personal finance and pensions.

The Two Fallacies

I explained in my earlier post Two Castles (Part 2) that free market fundamentalism – the guiding economic policy for over 30 years – is fatally flawed by two false assumptions:

  1. The only motive guiding human behaviour (in buying decisions) is the pursuit of material self-interest;
  2. Consumers always make rational, well-informed decisions.
two castles
Two Castles

It was encouraging to see the BIT report fully recognizes the second of these two points. The report says: “there is compelling evidence that consumer decision-making systematically strays from what would be expected from a ‘rational actor’ within economic theory. These systematic deviations, termed ‘behavioural biases’, can result in ‘behavioural market failures’, leading to poor outcomes for consumers.”

The Good Bits

The report gives “compelling evidence” of these failures:

  • Mobile phone contracts overcharging by £355m a year;
  • Energy consumers paying, on average, £300 over the odds;
  • Loss of pension income of between £230m and £1bn over the life of a pension, with 80% of private pensioners missing out on the best deal.

The report also quotes insights from psychology, using the terms “type one” and “type two” thinking. This approximates to the decision making processes in each half of the human brain. It includes an analysis of the different types of “behavioural biases”:

  • Status quo (inertia)
  • Anchors (behaviour affected by suggested examples, e.g. suggested amounts on charity donation websites)
  • Choice overload (brain switch-off when presented with too many options)
  • Framing effects (how offers are positioned / described)
  • Present bias (up-front saving v. cheaper in the long term)
  • Timing (consumers more likely to act, e.g. switch supplier, at a key event, e.g. just before going overdrawn)
  • Overconfidence (optimistic assessment of ability to pay in the future)
  • Vulnerable customers (scarcity mindset: day-to-day scrimping leaves insufficient mental energy to make good decisions)

The report also goes on to make some useful recommendations about the actions regulators can take to address these problems. One example is in consumer education, what the report calls “simple heuristics”. These are simple rules of thumb to aid consumer decision making and which are likely to lead to a pretty good outcome most of the time.

The Black Hole

But there is one glaring omission throughout the report’s 62 pages. It basically assumes that free markets are the ideal paradigm in all cases. Much of what is recommended is about changing human behaviour to make markets work better. That sacred cow has not yet been slain. Which is a shame – and an opportunity lost. Five out of ten, at best then, Behavioural Insights Team.

black hole
Black hole

So we must turn elsewhere. Interestingly, the IMF has just published a paper, Neoliberalism: Oversold?, which is the second publication from them casting doubts on the great god of free market fundamentalism. (I wrote about the previous IMF paper in an earlier post: Inequality Damages Your Wealth.) I’m off to read the new report; it may be worth a future post…


Leave a Reply

Your email address will not be published. Required fields are marked *